SHIPPING
How long will it take for my order to arrive?
For domestic orders (Mexico), we offer Standard shipping (3-5 business days) and Express shipping (1-2 business days) after a processing period of 24-48 hours. For international orders, the estimated delivery time is 5-10 business days, with a processing time of 1-2 days, though this can vary due to each country's customs processes.
How can I track my order?
Once your order has been dispatched, we will send you the tracking information directly to your email. This information will allow you to track your order via the respective courier service’s website.
Which courier services do you use for shipping?
For domestic shipments, we work with FedEx, Estafeta, and Skydropx, depending on the destination. For international shipments, we collaborate with global courier services like DHL, UPS, and FedEx to ensure reliable and efficient service.
What happens with international orders and customs?
Each country has its own customs regulations. Delivery times can vary according to these processes. Please note that any additional charges for customs clearance or import taxes are the responsibility of the recipient. We recommend checking your local customs policies for more details.
RETURNS AND EXCHANGES
How do I make an exchange for my order?
If you need to exchange a product for a different size or because you received the wrong item, please contact us at support@perroargento.com. The product must be unused, in new condition, and with its original tags. We will assist you with the instructions for the exchange.
What is the time frame for making returns?
For both domestic and international orders, we accept returns up to 14 days after receiving the product. Ensure that the product is unused, in new condition, and with original tags.
Is there any cost for returning a product?
Returns are free for domestic orders (Mexico). For international orders, return shipping costs are borne by the buyer. Contact us at support@perroargento.com for detailed instructions.
Can I return or exchange products purchased on discount?
Products purchased with a discount can be exchanged for a different size or for store credit but are not eligible for returns. If you have any doubts about how to proceed, please do not hesitate to contact us.
FAQ'S
Do you have physical stores where I can see the products?
You can visit us at:
RUMOR
Iztaccíhuatl 36, Colonia Condesa, CDMX,
204
Av. Cubilete #2963, Jardines del Bosque, 3er piso, interior 204, Guadalajara, Jalisco.
¿Cómo puedo recibir descuentos y promociones especiales?
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What happens if Perro Argento cannot ship to my country?
While we strive to serve customers worldwide, there are some shipping restrictions. If your country is not on our shipping list, please contact us at support@perroargento.com to explore possible solutions.